COVID-19

April 30th, 2020

To Our Valued Team Members,

All,

I am pleased to announce that we have developed a phased strategy to return all active employees back to the Atlanta office. This strategy comes with careful consideration of all federal and state guidelines, along with the CDC recommendations.  Below you will find the details surrounding Phase 1.

Phase 1:

  • The executive team has identified 25% of each department to return on May 11th. Managers will notify those individuals today.
  • Rogers has purchased COVID-19 tests for all employees. Employees will be required to test before returning to the office.

Testing procedures are below:

    • On May 4th, CareHere nurses will be administering tests in the corporate parking lot from 7:00am-10:30am. All identified employees returning on May 11th will be required to come in for their test.
    • Drive-through testing: Each employee will be given a time slot for testing. Two tents will be set up in the parking lot for employees to drive through. A CareHere nurse will administer the test to the employee in the comfort of their vehicle. Employees will be notified of the results within the week.
    • Those employees who are currently working from home, are to continue to work from home, until they have received confirmation via email, to come back to the office on the 11th.
    • Those employees that are already working in the office will take their test and return to their normal schedule in the office.
  • Office Requirements:
    • All employees will be issued a surgical mask from the receptionist in the front lobby upon their return. Wearing the mask is not mandatory, however, if you have underlining health issues or find yourself in close contact with others, we highly recommend that you wear them.
    • The gym will remain closed until further notice.
    • Break rooms will be open for use of the microwave and to purchase food/beverages in the market; however, the refrigerators will be off-limits. Employees are to refrain from sitting or eating in any break area until further notice.
    • Conference rooms will be off-limits until further notice. However, the training room will be available for use. Please notify us after every meeting so that the janitorial team can clean immediately.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren’t available, use an alcohol-based sanitizer that is at least 60% alcohol.
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Do not come to work if you develop symptoms. Call your healthcare professional if you believe you may have been infected. Inform your HR Lead immediately if you test positive for the Coronavirus.

Thank you,

The Rogers Team

April 24th, 2020

To Our Valued Team Members,

All,

Thank you for your continued efforts over the last week. The stories that are surfacing about your dedication and selfless acts are truly remarkable. Our reputation and reliability to our customers is unmatched because of you.

As the country slowly starts to reopen, the senior leadership team is working on a phased plan to fully restore work schedules at the offices and branch locations. We will provide more details regarding the plan in the coming week. We continue to ask for everyone’s patience as we work out the details.

In closing, we strongly encourage all employees to adhere to the CDC guidelines which are listed below:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren’t available, use an alcohol-based sanitizer that is at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Thank you,

The Rogers Team

April 17th, 2020

To Our Valued Team Members and Partners,

All,

As we begin to emerge from the peak of the virus, we want to thank you for the understanding and diligence you have provided to our business. Our greatest asset, our Rogers team, has been tested and has outperformed at every level. Because of such, we are positioned to come out of these unprecedented times even stronger as a business.

It is our hope that over the coming weeks we will begin to see parts of the country and our society open back up. We know this will be a phased approach and we will follow the guidelines that the CDC, state, and federal authorities outline. More information will be provided as we learn the details of each phase.

Over the past week we have shipped out 400 masks and have 3,000 more on back order. We will continue to get these supplies to front line employees as they come in.

In closing, we again strongly encourage all employees to adhere to the CDC guidelines which are listed below:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren’t available, use an alcohol-based sanitizer that is at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Thank you,

The Rogers Team

April 1st, 2020

To Our Valued Team Members and Partners,

Thank you to all of our Rogers employees for your continued efforts and understanding during these uncertain times. We recognize the extraordinary impacts the virus is having across the country and to you and your family.  Your manager and local Human Resources leader are available to answer your questions or concerns.

As for the business, we continue to see varying degrees of impacts in all of our business segments. However, these conditions have not stopped the tremendous efforts that each of you have provided to our customers and business. Construction teams are still working on large projects and service technicians are continuing to respond to service calls and rollouts.

In addition, all of our branch offices are open and supporting our technicians.  This has allowed the corporate team to continue to provide the necessary support to all of our business segments.

In the meantime, we expect to receive a shipment of masks within the next 10 days, which will be distributed to the projects and technicians for their use. As you travel to the stores, feel free to pick up any disinfecting supplies, gloves or masks that are available to accelerate the process of getting these materials to where they are needed most. Thank you to those that have already taken these steps to ensure the technicians and projects have necessary supplies on site and in their trucks.

In closing, we continue to strongly encourage all employees to adhere to the CDC guidelines which are listed below:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren’t available, use an alcohol-based sanitizer that is at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Thank you,

The Rogers Team

March 31st, 2020

To Our Valued Partners,

As the Coronavirus (COVID-19) pandemic continues to make a global impact, the Rogers team is closely monitoring developments along the way. Our number one priority is reassuring our partners that we are working harder than ever. With our nationwide manpower taking the precautionary steps to stay healthy and safe, our technicians are doing the necessary work to keep your facility up and running.

Rogers has not stepped back from this current pandemic, but pushed forward with the correct safety equipment, keeping our technicians safe, healthy, and available to continue working. Our main priority is keeping our Rogers family safe. That includes our Rogers team members and our clients, like you. With our corporate employees taking precautions as directed by the CDC and World Health Organization, we are continuing to dispatch service work-orders at the same level as before, meaning: we’re still here to get the job done for you.

We wish you safety, good health, and sanity during this unprecedented time, and we promise we will do all that we can to ensure the maintenance of your facility remains as unaffected as possible.

We’re all in this together.
Our 24/7/365 service center line is live. We are here to help.
1-866-600-4573

Best,
The Rogers Team

March 17th, 2020

To Our Valued Partners,

As the Coronavirus (COVID-19) health threat continues to spread globally, the Rogers team is closely monitoring developments. Protecting the well-being of our employees, our clients and their employees remains our highest priority. During this uncertain time, we are implementing various business continuity plans to ensure the services that you rely on continue uninterrupted. In doing so, we are weighing a number of factors grounded in science, social responsibility, public safety, and fiscal prudence. We are committed to transparency both within our Rogers family and among our clients. We remain confident in our ability to continue essential work and deliver the services our clients rely on. The spread of the virus has caused change with incredible speed and we are continually adapting our operations and business to best accommodate this change. We have and continue to aggressively build resilience into our operations and services. Among these efforts include voluntarily stress tests of our digital capacity for our corporate workforce to work remotely.

As this is an unprecedented time, we will continue to use the communication and guidance from the Centers for Disease Control (CDC) and World Health Organization (WHO) as our primary guidelines. We are also monitoring the federal, state and local officials’ directives to pivot our operations as needed. It is important that we operate with a sense of calm and responsibility as we know that ours is a name our clients rely upon.

Here’s what you can expect from us:

  • We have set up a 24-hour incident response team to remain in sync with our clients, our technicians, as well as our political leaders and health professionals.
  • Our IT department has connected with all workgroups to ensure we have the capability and capacity to work remotely.
  • All 12 of our offices nationwide are undergoing enhanced cleaning procedures to minimize health risks to our Rogers family.
  • All office employees and technicians nationwide have been advised of and instructed to implement best practices to combat the spread of this virus: including the various hygienic recommendations which include but are not limited to; the washing of hands with soap and water for at least 20 seconds, restraining contact with the eyes, nose and mouth, and prevention of contact with those who are sick.
  • All 12 of our offices and each of our technicians across the country have been instructed to practice social distancing to protect others and combat the spread of this virus.
  • All conferences rooms, breakrooms, and gyms within our offices have been restricted until further notice.

We have a 37-year-old history of supporting our clients and at Rogers – family has always come first, especially in times of disaster. While this is an unprecedented time, this current crisis will not change that.

I want to personally thank you for being a loyal Rogers client and I appreciate your partnership as we all work through the present challenges and push forward together. We understand these times are difficult for all and we are here to help wherever needed. Our 24/7/365 support line remains active for you and your team members at 1-866-600-4573.

As always, Rogers has the power to get the job done for you. We wish you and your families good health and safety in the coming weeks.

Take care,

Lin Rogers

Chairman